The Samsung Galaxy Note 2 is still a powerful device. In fact, it’s the model that made Note devices popular. If you own one, then your device is almost three years old and among the most common problems you’ll encounter is a not charging issue. In fact, we received a lot of emails from our readers starting last year seeking help because their devices won’t turn on and are not charging.

This post will address Samsung Galaxy Note 2 not charging issue and I will walk you through in finding what the problem is. It is very important that you know what the issue is because it’s only then that you will be able to develop a strategy on how to fix it.

If you have other problems with your phone, visit our Samsung Galaxy Note 2 Troubleshooting page as we’ve addressed a lot of issues before. Find issues that are related or the same as yours and try the solutions we provided. If they won’t work for you, then feel free to contact us by filling up this form accurately. Remember that the more information you provide about your problem, the more accurate our solutions are.

Troubleshooting

We are always following a safe procedure when it comes to troubleshooting. We don’t suggest things that can potentially damage your phone. Try to go through these steps and see if you can find out what the problem with your phone is.

Step 1: Perform soft reset and check connectors

The soft reset is more like a reboot but with added steps that will drain electricity off stored in some components like capacitors. It will refresh the phone’s memory and is very effective in dealing with minor firmware and hardware glitches. This is the first steps we will do especially if the phone is still on. Here’s how…

1. Remove the back cover.
2. Pull the battery out of the phone and inspect every connector on the phone and wipe the connectors on the battery.
3. Press and hold the power key for a minute.
4. Place the battery back in and the back cover.
5. Turn the phone on.
6. Now, plug the phone in to charge.

If the phone won’t turn on but fine, the LED indicator should light up to indicate it’s charging. If it’s not lit up, then the phone isn’t charging and you must troubleshoot further.

Of course, if the phone is still on, you can immediately tell if then it’s charging or not the moment you plug the cable in to the port. You should be able to see the usual charging icon.

Step 2: Check if the charger is still working

The charging unit is responsible in producing current necessary to make the phone charge normally so it must be the first thing you should check if the phone won’t charge. The easiest way to go about this is to use a different or new charger. Since there’s no guarantee the problem is the charger, it’s better if you borrow a charger from someone who has the same phone as yours.

Another way to check if the charger is working is to use it to charge other phones. If other devices charge with your charger, then focus your troubleshooting on your phone and not on the charger.

You may also plug the phone to a computer to see if it responds to it. Computers and laptops produce lower amperage but if the phone responds to it, then it shows the charger is busted and needs replacement.

Step 3: Check if USB cable is broken

Just because the phone won’t charge doesn’t mean it’s a charger problem. Remember that the charger isn’t directly connected to the phone. There’s something that bridges them and that’s the cable.

If the phone is on it must be detected by a computer if plugged in even if there are driver issues. The machine should be able to detect something is plugged in to its USB port. If not, then there’s a possibility it’s the cable.

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